Question

An Update process fails due to a duplicate ID error. What is the first step a Campaign Business Practitioner should take to determine the root cause?

A. Contact an Administrator for assistance as this is most likely related to bad data being imported
B. Analyze the logic in each process box of the workflow to validate the code being used as this is most likely a logic issue
C. Right-click and display the target of the population, add columns to analyze the IDs, and add columns to assess a possible cause
D. Add a deduplication process to the workflow and run it again, this will eliminate the need to investigate future issues

Answer 1

To address a duplicate ID error in an update process, the practitioner should inspect the data by displaying the target of the population and analyzing the IDs to identify the cause of the duplicates.

Step-by-step explanation:

When an update process fails due to a duplicate ID error, the first step a Campaign Business Practitioner should take to determine the root cause is to right-click and display the target of the population, add columns to analyze the IDs, and add columns to assess a possible cause. This step will help to visually inspect the data for any obvious issues such as duplicate IDs. It places an emphasis on understanding the data within the system before taking other actions, such as reaching out to an administrator or altering the workflow logic. If duplicate IDs are found, one must then trace back to see where these duplicates are originating from, be it from a data import process or a flaw within the workflow logic itself.