Final answer:
The correct answer is b. Geographic departmentalization is the practice of dividing employees into groups based on where customers are located.
Step-by-step explanation:
In the context of departmentalization, dividing employees into groups based on where customers are located is known as geographic departmentalization.
Geographic departmentalization is a method of organizing a business by dividing employees based on the geographical location of the customers they serve. This allows for better customer service and understanding of local market conditions.
For example, a company might have separate teams or departments for customers in different regions or countries. Each team would be responsible for serving the customers in their specific geographical area, taking into account local culture, preferences, and needs.