Final answer:
Internal customers refer to individuals within a healthcare organization who support each other in fulfilling their roles. This includes X-ray technicians, clinical pharmacists, and the chief financial officer, who rely on the services of other departments to carry out their duties efficiently.
Step-by-step explanation:
When discussing 'customers' within the context of a healthcare setting, it's important to distinguish between external and internal customers. External customers are typically the patients, families, and the wider community who receive healthcare services. Conversely, 'internal' customers refer to individuals and groups within the healthcare organization who rely on each other to fulfill their roles, thus contributing to the overall goal of providing patient care.
The correct response to the question of who internal customers are in a health context would include:
- c. X-ray technicians
- d. Clinical pharmacists
- e. Chief financial officer
These are all considered internal customers because they work within the healthcare organization and rely on the support and services of one another to perform their duties effectively. For instance, clinical pharmacists require accurate patient information from nurses to dispense the right medication, making nurses internal customers of the pharmacy service.