Answer:
d. support services
Step-by-step explanation:
Most software packages offer support services if you are unable to troubleshoot a software problem successfully. Support services typically include technical assistance from the software company to help resolve issues or answer questions related to the software.
Support services can take different forms, such as:
1. Customer support hotline: Software companies often provide a phone number that you can call for immediate assistance. A customer support representative will guide you through troubleshooting steps or provide solutions to resolve the software problem.
2. Online support portal: Many software packages have dedicated online portals where users can access knowledge bases, FAQs, tutorials, and community forums. These resources can provide step-by-step instructions, troubleshooting guides, and answers to common questions.
3. Email support: Some software companies offer email support, where you can send a detailed description of the problem you are facing. A support representative will respond with instructions or solutions to help resolve the issue.
4. Live chat support: Some software packages provide live chat support on their website or within the software itself. This allows you to have a real-time conversation with a support representative who can guide you through troubleshooting steps or provide immediate assistance.
It's important to note that the availability and extent of support services can vary depending on the software package and the level of support offered by the company. Some software packages may offer additional support options, such as video tutorials or remote assistance, to further assist users in troubleshooting software problems.