Final answer:
d. Outcomes research. The term that best describes the action of patients completing surveys about hand hygiene is outcomes research.
Step-by-step explanation:
The term that best describes the action of patients completing surveys about whether or not providers performed hand hygiene before and after care is provided is Outcomes research.
Outcomes research is a type of research that focuses on the end results or effects of different healthcare interventions or policies on patient outcomes. In this case, the surveys are used to gather data on the outcomes of the handwashing protocol implemented, specifically whether providers are following proper hand hygiene practices.
This type of research is important in evaluating the effectiveness of interventions and ensuring patient safety. By collecting data on the outcomes of hand hygiene practices, healthcare organizations can identify areas for improvement and make evidence-based decisions to enhance patient care and infection control.