Final answer:
Including great customer service as a part of the value of your product is a realistic strategy and can lead to increased customer satisfaction, loyalty, and higher sales. False.
Step-by-step explanation:
Including great customer service as a part of the value of your product is not being realistic. False, including great customer service as a part of the value of your product is a realistic strategy and can lead to increased customer satisfaction, loyalty, and ultimately, higher sales. Providing excellent customer service can set your product apart from competitors and create a positive reputation for your brand.