Question

Which one of the following best describes organizations that are committed to service excellence?

A. They work to identify and resolve potential problems before they can affect the customer.
B. They incur significantly higher costs to provide excellent service, and these higher costs reduce profitability.
C. They are able to avoid the mistakes and oversights that cause customer dissatisfaction.
D. They are no more successful at cross-selling existing accounts than organizations that simply meet their customers' needs.

Answer 1

Organizations committed to service excellence A. work to identify and resolve problems, incurring higher costs to ensure customer satisfaction and avoid mistakes.

Step-by-step explanation:

Organizations that are committed to service excellence work to identify and resolve potential problems before they can affect the customer. By addressing issues proactively, they strive to provide outstanding service and ensure customer satisfaction.

These organizations understand that providing excellent service may incur higher costs. However, this commitment to service excellence enhances their reputation and helps in building a loyal customer base, resulting in long-term profitability.

Moreover, organizations committed to service excellence have systems and processes in place to avoid mistakes and oversights that could lead to customer dissatisfaction. They prioritize continuous improvement and continually strive to deliver exceptional service at every customer touchpoint.