Question

Which one of the following statements is correct with respect to an agency's customers?

A. They rarely leave because of a perceived indifference to their needs.
B. It they receive excellent service, they are more likely to place additional business with the agency.
C. Regular contact from the agency is generally not an effective way of retaining customers.
D. When mistakes are made, there is little an agency can do to keep customers from leaving.

Answer 1

The correct statement with respect to an agency's customers is that if they receive excellent service, they are more likely to place additional business with the agency.

Step-by-step explanation:

In relation to an agency's customers, the correct statement is B. If they receive excellent service, they are more likely to place additional business with the agency.

Providing excellent customer service is crucial for agencies to retain customers and gain their loyalty. When customers have a positive experience with an agency, they are more likely to continue doing business with them. This can lead to repeat business and even recommendations to others, contributing to the agency's success.

For example, if a car rental agency consistently provides top-notch service and meets all the customers' needs, those customers are more likely to rent from that agency again in the future, rather than seeking out a different company.