Final answer:
CSRs have three groups of customers: external customers, internal customers, and potential customers.
Step-by-step explanation:
CSRs have three groups of customers: external customers, internal customers, and potential customers.
External customers are the individuals or organizations that purchase a company's products or services. They are the primary focus of a business and their satisfaction is crucial for the success of the company. Examples of external customers include consumers, businesses, and government agencies.
Internal customers are the employees and departments within the same organization that rely on each other to perform their jobs effectively. For example, a CSR from the sales department might rely on the marketing department for lead generation.
Potential customers are individuals or organizations who may become external customers in the future. They have shown some interest in the company's products or services but have not made a purchase yet. A potential customer can be someone who has submitted an inquiry, signed up for a newsletter, or visited the company's website.