Final answer:
According to Kotter's top-down approach, efforts at transformational change in an organization often fail because leaders allow too much complacency.
Step-by-step explanation:
According to Kotter's top-down approach, efforts at transformational change in an organization often fail because leaders allow too much complacency. By not challenging the status quo and encouraging employees to embrace change, leaders can inadvertently hinder the progress of transformational change. When leaders become complacent, they discourage new ideas, discourage flexibility, and create a culture of resistance to change.