Question

As a service employee, which strategy would be suitable when interacting with a customer exhibiting an expressive behavioral style?

A. Engage in detailed discussions and provide comprehensive information.
B. Maintain a calm and composed demeanor, offering a systematic and organized approach.
C. Encourage open expression of feelings and emotions, emphasizing a personal and friendly connection.
D. Focus on facts and data, delivering a logical and structured presentation.

Answer 1

When interacting with an expressive customer, it is suitable to encourage open expression of feelings and emotions, emphasizing a personal and friendly connection.

Step-by-step explanation:

When interacting with a customer exhibiting an expressive behavioral style, it would be suitable to encourage open expression of feelings and emotions, emphasizing a personal and friendly connection. This approach allows the customer to feel heard and understood, creating a positive interaction. By actively listening and validating their emotions, you can build rapport and establish trust, leading to a better customer experience.