Question

Daisy is a salesperson in a department store. A customer approaches her with a complaint about a faulty product. The customer speaks to Daisy in a slow and subdued manner. The communication is brief and follows a logical pattern. Therefore, Daisy should respond in a manner applicable to people showing the _____ style.

a) Assertive
b) Analytical
c) Expressive
d) Amiable

Answer 1

Daisy should respond in a friendly and empathetic manner, addressing the customer's concerns while maintaining a calm and supportive tone.

Step-by-step explanation:

Daisy should respond in a manner applicable to people showing the Amiable style. The Amiable style is characterized by a slow and subdued manner, as well as a preference for brief and logical communication. In this style, individuals value relationships and harmony, so Daisy should respond in a friendly and empathetic manner, addressing the customer's concerns while maintaining a calm and supportive tone.