Final answer:
It is necessary to avoid using negative-sounding you messages as a primary means of addressing customers.
Step-by-step explanation:
The statement 'It is necessary to avoid using negative-sounding you messages as a primary means of addressing customers.' is TRUE.
When communicating with customers, it is important to use positive language and avoid negative-sounding messages. Negative language can create a hostile or unprofessional tone, which may result in a negative customer experience.
For example, instead of saying 'You made a mistake,' a more positive approach would be to say 'Let's work together to find a solution.' By using positive and constructive language, businesses can maintain a positive relationship with their customers.