Final answer:
For a customer exhibiting a rational behavioral style, the most positively received behavior from a service employee would be providing detailed information and facts.
Step-by-step explanation:
Which behavior by a service employee would be positively received by a customer exhibiting a rational behavioral style? The answer is B. Providing detailed information and facts. Customers who demonstrate a rational behavioral style prefer an interaction that is focused on efficiency and factual details. They are less influenced by emotions or personal anecdotes and value concrete, specific information that helps them make an informed decision.
A service employee would best serve a customer with a rational behavioral style by focusing on being professional and resourceful, providing comprehensive explanations, and respecting the customer's need for thorough information. This approach is similar to appealing to logos, where the emphasis is on logical argumentation and evidence. When dealing with a customer who prefers a rational approach, it's important to offer clear answers, backed by facts or data, to any queries they might have. This aligns with their preference for systematic thinking and detail-oriented communication.
Humor, small talk, or emotional support are unlikely to appeal to a customer with this behavioral style, as they are more focused on the tangible aspects of the service or product and appreciate a straightforward, no-nonsense approach. Hence, the most effective behavior a service employee can adopt with such clients is to provide them with detailed information and direct answers to their questions.