Question

Martin explains the problems with his television set to the service person sent by the company. He lists the problems in chronological order with focus on facts. He shows patience when listening to the service provider's explanations and demands specific details. Which of the following styles of behavior is Martin exhibiting?

Option 1: Passive-Aggressive Behavior
Option 2: Assertive Behavior
Option 3: Aggressive Behavior
Option 4: Submissive Behavior

Answer 1

Martin is exhibiting Assertive Behavior.

Step-by-step explanation:

Martin is exhibiting Assertive Behavior.

Assertive behavior is characterized by expressing one's opinions and feelings in a direct and respectful manner, without violating the rights of others. In this scenario, Martin shows patience and actively listens to the service provider's explanations, demanding specific details to address the problems with his television set.