Final answer:
Your secretary, the mailroom attendant, and your co-workers are considered your internal customers in a work environment. Effective customer service for internal customers is crucial in a positive workplace and can lead to job satisfaction and career growth.
Step-by-step explanation:
The individuals you interact with at your workplace, such as your secretary, the mailroom attendant, and your co-workers, are all considered your internal customers. They are part of the same organization and contribute to the operational efficiency by supporting each other's needs. Treating them with the same level of professionalism and resourcefulness as you would traditional external customers can lead to an environment conducive to positive feedback, opportunities, and increased job satisfaction.
Customer service within a company is crucial not only for external clients but also for fostering a collaborative and supportive atmosphere among co-workers. When you consider your manager as a principal internal customer, providing exceptional service can also enhance your own work experience and create prospects for career advancement.