Final answer:
Sharing internal problems of an organization with customers is generally not advised; instead, employees are expected to handle issues internally and professionally. Maintaining an effective working relationship with your manager requires being resourceful and contributing to the organization's goals. Effective communication and professionalism are essential in all interactions, both within and outside the company. False.
Step-by-step explanation:
The question of whether employees should always share their organization's internal problems with customers is generally considered false. Typically, internal problems should be handled within the company structure to maintain professionalism and trust. Nevertheless, fostering a positive relationship with your manager, which may involve gathering information from customers and providing feedback, is essential. It's important to address concerns or frustrations effectively, seeking root cause analysis for issues and offering solutions when communicating with internal stakeholders, such as your manager.
Being resourceful and proactive in handling assignments and addressing feedback is beneficial for one's career development and helps maintain a collegial relationship within flat organizational structures. Employees should focus on contributing to the organization's mission and seek ways to resolve problems, demonstrating reliability and accountability. Open communication with a manager should be aimed at collaboration and building the working relationship, not sharing internal issues with customers.
In some cases, such as participating in a research project, having an appropriate avenue to express concerns is important. However, discretion is key when choosing how and with whom to share such issues. Moreover, it is critical to remain professional in all communications, whether with internal or external stakeholders.