Final answer:
Customer service in business focuses on relationships and being open to feedback to enhance satisfaction and operations. Achieving profits is integral, but it should be done ethically with a commitment to offering value through better or less expensive products and adherence to a code of ethics.Hence, the correct answer is option B.
Step-by-step explanation:
The business customer service is all about people, which implies a focus on building and maintaining relationships with customers. This involves not only providing solutions and satisfaction to customers but also being open to feedback, both positive and negative, to continually improve service and business operations. Additionally, although achieving profits is a goal for businesses, this is done through offering better or less expensive products and engaging in ethical practices, such as adhering to a code of ethics and avoiding discriminatory behaviors. Effective communication, being professional, and looking to improve through feedback are key to providing excellent customer service.