Final answer:
Offering the lowest price in town is not an example of customer service. Customer service involves direct interactions and assistance, and while competitive pricing may attract customers, it does not entail any direct service or support.
Step-by-step explanation:
When considering what does not constitute customer service, we should define what customer service entails. Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.
- Free car wash with fill-up - This is a form of customer service as it involves providing a value-added service.
- Empathy in handling customer complaints - Showing empathy to customers is a key aspect of delivering excellent customer service, particularly during conflict resolution.
- The lowest price in town - Although competitive pricing is important for attracting customers, it is not a direct form of customer service.
- On-time delivery - Ensuring on-time delivery is part of good customer service as it meets the customer's expectations for promptness. Therefore, the answer is that offering the lowest price in town is not an example of customer service. While it might be a key factor for a customer's purchasing decision, it does not involve any direct interaction or assistance to the customer.