Final answer:
Superior internal service quality, according to the service profit chain, leads to higher external service quality. This increases customer satisfaction and boosts profitability. Employee satisfaction and productivity also rise, benefitting both individuals and businesses. Option 3.
Step-by-step explanation:
According to the service profit chain, superior internal service quality results in higher external service quality option 3. Providing excellent internal service leads to employees being more engaged, satisfied, and productive, which in turn positively impacts the quality of service they provide to the customers. This increased quality can lead to enhanced customer satisfaction, loyalty, and ultimately, contribute to higher profit margins for the business.
When employees experience higher job satisfaction because they are working with better support and equipment, they are in a better position to deliver a superior service experience to customers. This approach underscores how strong internal service quality is a crucial component for a business's success. Additionally, when businesses successfully compete by offering better or cheaper products, and as employees benefit from the growth and profitability of the business, there is generally an increase in earnings and, consequently, an uptick in worker productivity.