Final answer:
The term for employees delivering products and services that satisfy client needs and encourage repeat business is known as customer service.
Step-by-step explanation:
The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs, resulting in positive word-of-mouth publicity and return business, is referred to as customer service. This term describes the provision of assistance and advice to those people who buy or use the company's products or services. In contrast, downsizing is the process of reducing a company's workforce to improve its financial performance, networking refers to the act of interacting with others to exchange information and develop contacts, particularly to further one's career, and outsourcing is the practice of hiring an external organization to perform services or create goods that were traditionally performed in-house.