Final answer:
True, it is essential for customer's return policies to be clearly displayed in writing to ensure consumer trust and compliance with legal requirements. Clear return policies encourage purchases and customer satisfaction, and may be even more important for online and mail-order sales.
Step-by-step explanation:
The question pertains to whether a customer's return policy should always be clearly displayed in writing. The correct response is Option 1: True. It is crucial for businesses to provide transparency regarding their return policies, money-back guarantees, warranties, and service contracts. This is not only a best practice for consumer trust and satisfaction but also can be a legal requirement in many jurisdictions. Displaying this information in writing helps customers make informed decisions and can also protect the business from disputes.
When operations move into online or mail-order realms, the importance of clearly articulated policies becomes even greater. Without the ability to see and touch the actual product beforehand, customers rely on the reassurance that they can return items if they are not satisfied. This encourages purchases and potentially reduces buyer's hesitation. Additionally, some businesses offer unstated guarantees, providing refunds or exchanges even when formal policies are not advertised, though clear written policies are still considered best practice.