Final answer:
Customer service is about enhancing the customer experience, providing satisfaction, and addressing buyer’s needs. It extends beyond pricing and includes various activities, and it can have a significant impact on customer loyalty and future purchasing decisions made by the buyer.
Step-by-step explanation:
Customer service refers to anything we do for the customer that enhances the customer experience. It is not just price-oriented, but encompasses a wide range of activities that aim to meet or exceed customer expectations. This includes providing accurate information, ensuring product satisfaction, and addressing any concerns or queries the customer might have. Good customer service is crucial because it can affect buyer's satisfaction, influencing their decision to make future purchases or to regret past ones. By considering your manager as an important internal customer, providing exceptional customer service can lead to positive feedback, opportunities, and increased job satisfaction.