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Small talk is yet another way to impose sale on a customer and should always be avoided.

true
false

User Dzejkob
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1 Answer

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Final answer:

Small talk can help build rapport with customers and create a positive shopping experience, potentially increasing the likelihood of a purchase.

Step-by-step explanation:

Small talk can be a valuable way to build rapport with customers rather than being seen solely as a sales tactic. By engaging in friendly conversation, store owners can create a more comfortable and positive shopping experience, which may in turn increase the likelihood of a customer making a purchase. While small talk should be conducted in a genuine and respectful manner, it is not necessarily something that should always be avoided when interacting with customers.

User Chris Walter
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