Question

Any policy,procedures,action,or inaction on the part of an organization contributes to its service culture

true
false

Answer 1

Yes, any policy, procedure, action, or inaction on the part of an organization contributes to its service culture.

Step-by-step explanation:

Yes, any policy, procedure, action, or inaction on the part of an organization contributes to its service culture. Organizational culture encompasses the values, visions, hierarchies, norms, and interactions among its employees. It is how an organization is run, how it operates, and how it makes decisions. For example, if an organization has a policy of always putting the customer first and providing excellent service, it will contribute to a positive service culture. On the other hand, if an organization has a policy of disregarding customer feedback and prioritizing profit over service, it will contribute to a negative service culture.