Question

When leaving phone messages for customers, you should let them know whether it is important for them to call you back or not.

Option 1: True
Option 2: False

Answer 1

The statement given "When leaving phone messages for customers, you should let them know whether it is important for them to call you back or not." is true because clearly indicating whether a callback is important provides customers with clarity and helps manage their time effectively. Option 1 is the answer.

Step-by-step explanation:

Providing clarity in phone messages is crucial for effective communication. If the message contains important information, instructions, or requires the customer's attention, indicating the importance and encouraging a callback is helpful. This ensures that customers are aware of the urgency or significance of the message.

On the other hand, if the message is routine, informational, or doesn't necessitate immediate action, stating that a callback is not required can save customers time and avoid unnecessary interruptions.

In customer service and professional communication, transparency and consideration for the recipient's time are key, making option 1, "True," the appropriate choice.

Option 1 is the answer.