Question

The customer has said, No thank you when you offered your help. Your next step is to back off for the time being, but remain alert for a sign that you are needed.

Option 1: True
Option 2: False

Answer 1

When a customer declines your help, the next step is to back off but remain alert. This helps to respect the customer's decision while also being available to assist when needed. Option 1.

Step-by-step explanation:

The subject of this question is about customer service or sales.

In this scenario, the correct answer is Option 1: True. When a customer politely declines your offer of help by saying, "No thank you," it is important to respect their decision and give them space. However, you should remain alert in case they change their mind or show signs that they need assistance.

For example, if the customer is browsing a particular section of the store or seems hesitant about a product, it might be a signal that they actually do need help despite their initial rejection.