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You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.

Option 1: True
Option 2: False

1 Answer

5 votes

Final answer:

It is true that sellers should keep client records current and alert customers of relevant merchandise. This fosters trust and maintains good customer relationships. Providing accurate information, updating clients, and respectful follow-ups are effective practices in such scenarios.

Step-by-step explanation:

The statement regarding keeping client records up-to-date and notifying customers of merchandise that interests them holds true. In the context of Business, this practice is essential for good customer service and relationship management. A seller of goods can reassure a possible buyer who is faced with imperfect information by implementing a few strategies. Proactive communication, transparency about the product, and following up respectfully can significantly help build trust. For example, sellers should:

  • Provide detailed and accurate information about products and services
  • Regularly update clients with new merchandise that aligns with their interests
  • Follow up through email campaigns and phone calls without becoming a nuisance

These approaches ensure that the seller maintains a balance between being attentive and respectful of the client's time and needs. By offering relevant information and inviting clients to events, sellers can create a sense of community and ongoing engagement.

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