Final answer:
Calling a customer during the dinner hour for a follow-up is false, as it can be intrusive. The best practice is to call during normal business hours or at a scheduled time, and to be persistent without being annoying. Always leave your contact information for the customer's convenience.
Step-by-step explanation:
It is false that making a follow-up call during the dinner hour is a good idea to make sure you contact the customer on the first try. Dinner time is generally considered family or personal time, and calling during this period could intrude on the potential customer's private life, which may annoy them and even reduce the chances of successful communication. A more appropriate time to call would be during normal business hours or at a time you've arranged with the customer.
When performing a follow-up, whether it's for job applications, sales leads, or other professional matters, it's important to be persistent but not annoying. Mark your calendar for the follow-up call to ensure you do not forget, and when in doubt, ask the best time for a call back during your initial conversation. This demonstrates professionalism and respect for the customer's time.
If it's a cold call or a sales follow-up, and you only have a limited window of opportunity, mornings are generally the preferred time to contact businesses. This is typically past the morning rush but before the lunch hour, which can increase the likelihood of reaching someone. Always remember to leave your contact information, offering the customer the opportunity to return your call when it's convenient for them.