Final answer:
Customers with disabilities should express their own needs, and service providers must accommodate these needs, true to the standards set by the Americans with Disabilities Act (ADA) which mandates non-discrimination and reasonable accommodations in various aspects of public life. Therefore, the correct option is 1.
Step-by-step explanation:
Option 1: True is the correct choice. Customers with disabilities should always be given the opportunity to express their own needs and limitations, and it is the responsibility of the service provider to accommodate these needs to ensure a positive shopping experience. This practice is not only a matter of providing excellent customer service but is also mandated by legislation such as the Americans with Disabilities Act (ADA), which prohibits discrimination against individuals with disabilities and requires businesses to provide reasonable accommodations. It is vital to promote an inclusive environment where individuals with disabilities feel empowered to communicate their requirements. Creating spaces and opportunities that focus on their voices is imperative to build inclusive communities. The ADA's passage in 1990 marked a significant advance in such efforts, mandating accessibility in employment, transportation, public accommodations, and beyond, although challenges remain in ensuring full implementation and effectiveness of these accommodations.
Providing accommodations is not only a legal obligation but also a measure to uphold the dignity and independence of customers with disabilities, ensuring they have equitable access to services and can participate fully in all aspects of life.