Final answer:
It is true that physical assistance should not be provided to customers with disabilities unless they request assistance, in accordance with ADA guidelines which emphasize respect for individual autonomy and the provision of reasonable accommodations for those with disabilities. The correct answer is Option 1: True.
Step-by-step explanation:
When providing a service to customers with disabilities, it is often recommended to not offer physical assistance unless it has been requested. Offering help without consent can be seen as disrespectful and may undermine the individual's autonomy.
This practice adheres to the principles set by the Americans with Disabilities Act (ADA), which prohibits discrimination against those with disabilities and requires that reasonable accommodations be made to empower them.
Acknowledging that a significant majority of individuals with chronic conditions may not appear disabled to the casual observer and that many with severe disabilities do not use devices like wheelchairs or walkers, it is crucial to practice sensitivity and not make assumptions about a person’s capabilities or desires.
The correct answer to the question is, therefore, Option 1: True.