Question

If you schedule a personal shopping appointment with a customer, it would be a good idea to:

a) Cancel it if you get busy with other tasks
b) Be unprepared for the appointment
c) Arrive late without an apology
d) Have a selection of items ready based on the customer's preferences

Answer 1

To ensure a successful personal shopping appointment, it's essential to be well-prepared with items that suit the customer's preferences, to arrive early, dress appropriately, demonstrate enthusiasm, and exhibit a professional demeanor.Hence, option D is the correct answer.

Step-by-step explanation:

If you schedule a personal shopping appointment with a customer, it would be a good idea to have a selection of items ready based on the customer's preferences. This shows preparation and respect for the customer's time and needs. Lack of preparation, arriving late, and exhibiting a negative attitude such as not apologizing for tardiness can leave a poor impression and potentially result in lost business. Therefore, it's crucial to:

• Arrive 10 minutes early or log in 5 minutes early if the appointment is virtual.
• Bring necessary materials, like a portfolio of your work, to showcase your expertise and preparedness.
• Maintain a professional and respectful demeanor to everyone you interact with.
• Be personable and maintain eye contact, demonstrating both confidence and attentiveness.
• Plan your route to ensure punctuality, and choose an appropriate outfit, avoiding messy appearances.
• Show a positive attitude and enthusiasm for the work and interaction with your client.

Following these guidelines should create a conducive environment for a successful appointment and reinforce a customer's loyalty to your service.