Final answer:
True, maintaining a written record of regular customers' interests is an effective way to provide personalized customer service and improve job performance.
Step-by-step explanation:
True, as a customer service professional, keeping a written record is an effective method to remember regular customers' interests. By documenting vital information, you can offer more personalized service and improve overall customer satisfaction. Recording specifics such as preferences, past interactions, and personal details can help in tailoring the service you provide to their interests, which is especially beneficial when you are managing a large number of clients or interactions.
Additionally, this practice can be helpful when you are passing information to a successor or when you are required to recall details for service improvements. It shows professionalism and resourcefulness that can, in turn, lead to positive feedback from both customers and supervisors, potentially opening up new opportunities and increasing job satisfaction. Such records can be kept digitally using various apps or through traditional methods like jotting notes down in a journal. However, it is important to adhere to data protection regulations when keeping records of personal information.