Question

When customer service is bad, what percent of retail customers refuse to go back to that store?

Option 1: 70%
Option 2: 40%
Option 3: 25%
Option 4: 90%

Answer 1

Approximately 70% of retail customers avoid returning to a store due to bad customer service, highlighting the significance of quality customer service in retaining customers.

Step-by-step explanation:

When customer service is bad, 70% of retail customers refuse to go back to that store. While actual figures can vary based on different studies and regions, customer service quality is a critical determinant of customer loyalty and repeat business. This emphasizes the importance of providing excellent customer service to maintain a loyal customer base and avoid high turnover rates.