Final answer:
It is false to assume that mentioning a company's return policy at the time of sale is unnecessary. Verbal communication of return policies reinforces customer trust and transparency, especially when customers cannot directly examine the products.
Step-by-step explanation:
Option 2: False. Even if a company's return policy is clearly displayed, it is important to verbally mention it to the customer at the time of the sale. This practice not only enhances customer service but also ensures that the buyer is fully informed about their options concerning guarantees, warranties, and any possible money-back guarantees. Providing such information contributes to a transparent business environment, where customers feel confident and secure in their purchasing decisions. In the case of online sales or mail-order catalogs, where customers do not have the opportunity to examine the products directly, mentioning the return policy can be critical in reassuring customers and might encourage them to proceed with purchases they are initially uncertain about.
Restaurants and movie theaters are examples of businesses that may not advertise their guarantees explicitly but often uphold them to ensure customer satisfaction.