Final answer:
The statement is True. Establishing customer service goals is a fundamental step for service providers to define and accomplish their desired outcomes. Goals are vital for planning services, understanding clients' needs, and providing a framework for measurable success.
Step-by-step explanation:
Establishing Customer Service Goals:
By establishing customer service goals, customer service providers accurately define what they would like to accomplish. The statement is True. Setting these goals and objectives is a crucial step in ensuring that the needs and wants of clients are met through careful planning and execution of required goods and services. For instance, consider a manager who is looking to provide exceptional service within their organization; by identifying clear service goals, they can foster a positive work environment, leading to job satisfaction and potential advancement opportunities.
It's also essential to understand the audience for whom the service is intended. By defining who will be reached and how, a service provider can tailor their goals to address the specific needs of that group. This approach aligns with creating proposals in the business world, where services to be provided and the problems addressed are laid out clearly, indicating a path to achieve the set goals.
In a practical situation, such as managing customer service at a fast-food restaurant, identifying the problem with lining up and setting a goal to improve the process shows the benefit of having clear service objectives. The action taken to resolve the issue—such as implementing floor markings—leads to achieving the goal of providing fair, fast, and friendly service, which is a measurable outcome of successful goal setting.