Final answer:
Bank lobbies, specialty stores, hotel lobbies, lawyers, and accountants are all examples of high touch customer encounters. This statement is true.
Step-by-step explanation:
Bank lobbies, specialty stores, hotel lobbies, lawyers, and accountants are all examples of high touch customer encounters. This statement is true.
High touch customer encounters refer to situations where there is a significant level of personal interaction between a customer and a service provider. In these encounters, the customer's needs and preferences are acknowledged and addressed with a personalized approach.
Examples of high touch customer encounters include visiting a bank lobby where the customer interacts with bank staff, going to specialty stores where employees provide personalized assistance, staying in hotel lobbies where guests receive a warm welcome and assistance, and consulting lawyers and accountants who offer customized advice and services.