Question

Bill, a supervisor at a grocery store, continually monitors employees' performance and often goes into the stock room to make sure they are working. He reprimands employees who talk to one another while working the registers, even if no customers are present, and surveys the breakroom to ensure employees do not take longer breaks than allotted. Bill most likely uses ___ assumptions when dealing with employees.

a. Theory X
b. Theory Y
c. Theory Z
d. Theory A

Answer 1

Bill exhibits Theory X managerial qualities by emphasizing close monitoring and control of employees in the grocery store.

Step-by-step explanation:

Bill, the supervisor at a grocery store who monitors employees closely and reprimands them for talking when no customers are present and for taking longer breaks than allowed, most likely uses Theory X assumptions when dealing with employees. Theory X is characterized by the belief that employees are inherently lazy, need to be closely supervised, and that control and punishment are necessary to achieve organizational goals. In contrast, Theory Y is based on the assumption that employees are self-motivated, seek satisfaction in their work, and function better when they have input in decisions and are allowed some autonomy.