Final answer:
Fred's decision to combine customer service and repair functions to improve communication is an example of job redesign.
Step-by-step explanation:
Fred's decision to combine customer service and repair functions to improve communication is an example of job redesign. Job redesign involves making changes to the tasks, responsibilities, and roles within a job to increase efficiency, productivity, and employee satisfaction.
In this case, by combining customer service and repair functions, Fred is streamlining the workflow and promoting better communication between the two departments. This can lead to improved customer satisfaction, higher-quality repairs, and more efficient operations.