Final answer:
Total Quality Management (TQM) is not used to describe an ISO certification; this statement is false. TQM is an organizational approach to improve quality, whereas ISO certifications are standards set by the International Organization for Standardization.
Step-by-step explanation:
The statement that the term Total Quality Management (TQM) is used to describe an ISO certification is false. TQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. ISO certifications, such as ISO 9001, are standards for quality management systems that are set by the International Organization for Standardization and can be aligned with TQM principles, but they are distinct entities.