Final answer:
Managers making standard responses to frequently occurring situations are engaging in programmed decisions. These are routine and apply to situations where the decision-making process is well-known and established.
Step-by-step explanation:
When managers develop standard responses to a situation that occurs frequently, they are making programmed decisions. Programmed decisions are a form of decision-making that allows for quick responses to common, routine, or repetitive situations where the best solution is already known. By contrast, nonprogrammed decisions are required for unique, nonrecurring, and often complex situations that require careful deliberation and customized solutions.