Final answer:
Total Quality Management (TQM) is the method where an organization seeks to excel on all fronts with quality defined by the customer. This approach involves continuous improvement of processes, products, and services and requires participation from all organization members.
Step-by-step explanation:
The method that focuses on an organization seeking to excel on all dimensions with the customer ultimately defining the quality is Total Quality Management (TQM). TQM is a management approach centered around improving the overall effectiveness and flexibility of a business as a whole. The core idea behind TQM is that the quality of products and processes is the responsibility of everyone involved in the creation and consumption of goods and services offered by a company. Importantly, TQM requires that all members of an organization participate in improving processes, products, services, and the culture in which they work.
In contrast:
- Six Sigma focuses on reducing process variation and improving process control using specific methodologies, such as DMAIC and DMADV.
- Lean Management aims at reducing waste and increasing process efficiency.
- Just-In-Time (JIT) Management concentrates on improving a business's return on investment by reducing in-process inventory and associated carrying costs.