Final answer:
The correct answer is internal control. A business monitors the call answer rate every day to confirm that its call center answers calls in a timely manner. The correct answer is b. internal control.
Step-by-step explanation:
A business monitoring the call answer rate every day to confirm that its call center answers calls in a timely manner is an example of internal control. Internal control refers to the processes and procedures implemented by a business to ensure that its operations are efficient, effective, and compliant with regulations.
This monitoring helps the business to identify any issues or areas for improvement in its call center operations and take necessary actions to address them. By monitoring the call answer rate, the business can ensure that calls are being answered within a reasonable timeframe, which is important for customer satisfaction and the overall success of the call center.