Final answer:
The example of smoothing in conflict resolution is acknowledging the staff nurse's concerns while gently reaffirming the assignment, which is found in response a) "I understand your concerns, but this is the assignment for today."
Step-by-step explanation:
The conflict resolution strategy known as smoothing involves making an effort to calm the situation and reduce tension by focusing on areas of agreement and downplaying areas of disagreement. Considering this, the correct answer to which statement is an example of smoothing would be: "I understand your concerns, but this is the assignment for today." This response acknowledges the staff nurse's concerns, aims to minimize the conflict, and gently reaffirms the assignment without engaging in further debate or escalating tension.
Effective communication and problem-solving skills are essential when managing conflict in a healthcare setting. By choosing words carefully, staying calm, and being respectful, a charge nurse can create a constructive conversation aimed at resolving the issue. Phrases like "I understand," "Let's find a solution," and encouraging a future discussion about improvements are parts of a softening language strategy that can lead to a more positive working environment and better teamwork.