Final answer:
Vanessa's process after deciding to refund 40% of the original sale price includes calculating the refund amount and processing the refund. She then decides on a new, lower selling price for the items, updates the inventory, reprices the items, and markets them to ensure they are sold.
Step-by-step explanation:
When Vanessa decides to refund a customer 40% of the original sale price, she likely follows a refund process that involves several steps. First, she would need to calculate the exact amount to refund. This involves identifying the original sale price and then figuring out what 40% of that price would be.
Once Vanessa has determined the refund amount, the next step would be to process it through the company's chosen method of payment, whether it's back to a credit card, through an online payment system, or by providing store credit.
Regarding the reselling of the items at a discounted rate, Vanessa would need to consider a few factors. She would have to decide on the new selling price by factoring in the cost of the item and how much of a discount she wants to apply to make the item appealing but still profitable. This could involve a markup from the item's cost to determine a new sale price that is lower than the original but higher than the cost.
Further steps include updating the inventory system to reflect the discounted items, repricing the affected items physically or digitally, and then marketing the items. This might involve notifying customers of the discount through email, in-store signs, or social media. Effective marketing will help ensure that the discounted items are sold in a timely manner.