Final answer:
Shau-uen made her first error in Step 3 by factoring out a common binomial incorrectly.
Step-by-step explanation:
Shau-uen made her first error in Step 3.
In Step 3, Shau-uen tried to factor out a common binomial, but she made an error in the signs. Instead of subtracting (x - 1), she mistakenly subtracted (x + 1) from (x + 5). The correct factorization should be (x - 1)(x + 5) = 0.
Therefore, the correct answer is c) Step 3.