Final answer:
To be an effective project manager for new call center software, Sofia needs strong leadership skills, in-depth knowledge of call center operations, excellent communication abilities, and proficiency in project management tools. Excellent communication is a fundamental skill making option C the correct choice, but all attributes together are integral to her success.
Step-by-step explanation:
To be an effective project manager, especially for the implementation of a new call center software program, several qualities are essential. These qualities are not mutually exclusive, as the role is multifaceted and requires a diverse skill set to navigate complex challenges.
Strong Leadership Skills
Strong leadership skills are crucial for guiding a team towards a common goal and ensuring that everyone is aligned with the project's objectives. Leadership entails the ability to make decisions, motivate team members, and take responsibility for the project's outcomes.
In-depth Knowledge of Call Center Operations
An in-depth knowledge of call center operations helps the project manager understand the practical needs and operational challenges that the new software must address. This knowledge ensures that the software implementation improves efficiency and aligns with business processes.
Excellent Communication Abilities
Excellent communication abilities enable the project manager to clearly convey project expectations, updates, and feedback to stakeholders, including team members, executives, and software vendors.
Proficiency in Project Management Tools
Proficiency in project management tools allows for efficient planning, tracking, and management of the project's activities, resources, and timeline. These tools offer structuring and streamline the complexities of project tasks.
Considering these critical factors, option C) Excellent communication abilities would be correct as it is a fundamental skill for any project manager. However, it's important to recognize that the combination of all options (A, B, C, and D) forms a comprehensive set of attributes that define an effective project manager in the context of implementing call center software.