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Qualities of good customer service include what 3 of the following?

A) Consideration
B) Positive attitude
C) Lack of respect
D) Conflict resolution skills

User Kharel
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1 Answer

4 votes

Final answer:

Qualities such as consideration, a positive attitude, and conflict resolution skills are essential components of good customer service that help maintain a positive customer experience and forge strong relationships.

Step-by-step explanation:

Qualities of good customer service are essential in maintaining a positive experience for customers and creating long-lasting relationships. Among the qualities listed, three that are positively associated with good customer service are A) Consideration, B) Positive attitude, and D) Conflict resolution skills. Consideration involves understanding and catering to the needs of the customer, being attentive, and providing personalized service. A positive attitude is contagious and can turn even potentially negative situations into positive experiences. Lastly, having conflict resolution skills is critical as it allows customer service staff to handle complaints and issues effectively, ensuring that the customer feels heard and that a resolution is reached promptly.

User Geshe
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