Question

If the courtesy technician cannot find the 1000 inflation pressure that the customer service advisor asked the customer, what should the technician do if the customer does not provide the inflation pressure?

a) Wait for the customer to provide the information
b) Use a standard pressure value
c) Ask another technician for help
d) Advise the customer on estimating the pressure

Answer 1

If the customer doesn't provide the inflation pressure, the technician should advise the customer on estimating the pressure and provide a general guideline based on the vehicle and tire size.

Step-by-step explanation:

If the customer does not provide the inflation pressure, the courtesy technician should advise the customer on estimating the pressure. The technician can recommend using a standard pressure value as a starting point but caution that it may not be the exact pressure needed for optimal performance. By estimating the pressure based on the type of vehicle and tire size, the technician can provide a general guideline for the customer. Additionally, the technician can advise the customer to refer to the owner's manual or consult a tire professional for more accurate information.