Final answer:
Business communication is improved through ICT by facilitating long-distance connections and reducing costs, which enhances efficiency and market reach. Governments play a role in encouraging ICT innovation, which can lead to employment shifts and necessitates investment in human capital. ICT also promotes environmental and societal benefits, such as more efficient delivery methods and digital services.
Step-by-step explanation:
Business communication can be significantly improved through the use of Information and Communication Technology (ICT). This technology enhances communication by making it easier and more cost-effective to manage long-distance economic connections such as production and sales.
Additionally, ICT allows for the distribution of many valuable products and services in the modern economy, like computer software and financial advice, across telecommunication networks at decreasing costs. Moreover, ICT fosters globalization and creates new economic opportunities while also shaping the competitive landscape, with the potential emergence of both smaller niche firms and large 'winner-take-all' companies like Amazon and Microsoft.
Firms can better manage their operations and reach a global audience with ICT, thus potentially achieving greater efficiency and market presence. Governments can encourage innovation in ICT through regulation and investment in human capital to manage employment shifts. On the environmental and societal front, ICT can enable more sustainable practices such as vehicle sharing and online shopping, which are shown to have a reduced impact on the environment compared to traditional methods.